MyMotivation.site is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our firearm licence motivation letter preparation services.

By using our services, you consent to the data practices described in this policy.

Personal Information:

• Full name, contact details (email, phone number, physical address)
• Identification documents (ID number, copy of ID)
• Proof of residence
• Firearm competency certificates

Application-Specific Information:

• Details about your circumstances relevant to your firearm licence application
• Supporting documentation (police reports, employment records, club memberships, etc.)
• Information about threats, security concerns, or reasons for firearm ownership

Technical Information:

• IP address, browser type, device information
• Dashboard login and activity records
• Communication records (emails, call notes)

We use your information solely for the following purposes:

• Preparing your firearm licence motivation letter
• Communicating with you about your application
• Processing payments
• Providing dashboard access and document management
• For Section 16: assisting with club membership and dedicated status applications
• Improving our services
• Complying with legal obligations

We do not use your information for marketing purposes without your explicit consent.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information (e.g., with shooting clubs for Section 16 applications)
• Service providers: With trusted third-party service providers who assist in delivering our services (e.g., payment processors, hosting providers) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or government authority
• Protection of rights: To protect our rights, property, or safety, or that of others

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Secure encrypted connections (SSL/TLS) for data transmission
• Secure password-protected dashboard access
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure storage of physical and electronic documents

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your dashboard login credentials.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

• Active service period: Throughout the preparation and delivery of your motivation letter
• Post-service period: For a reasonable period after service completion to address any queries or provide rewrite services if applicable
• Legal retention: As required by South African law for financial and business records

You may request deletion of your data by contacting us. We will comply with deletion requests except where retention is required by law or for legitimate business purposes (e.g., defending legal claims).

Under South African data protection law, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your information in certain circumstances
• Data portability: Request transfer of your information to another service provider
• Withdraw consent: Withdraw consent for data processing where consent was the basis for processing

To exercise these rights, please contact us through our Contact page. We will respond to your request within a reasonable timeframe as required by law.

Our website uses cookies and similar tracking technologies to improve user experience and analyze website usage.

Types of cookies we use:

• Essential cookies: Required for website functionality and dashboard access
• Analytics cookies: Help us understand how visitors use our website

You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Significant changes will be communicated to active clients via email.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact page.

For data protection inquiries or to exercise your rights, please clearly state your request and provide sufficient information to verify your identity.