At MyMotivation.site, we are committed to providing quality service. This Refund Policy outlines the circumstances under which refunds may be considered and the process for requesting a refund.

Refund eligibility depends on the stage of service completion at the time of your request.

Refunds will not be considered in the following circumstances:

• Misrepresentation: If you provided false, inaccurate, or misleading information
• Non-cooperation: If you failed to provide required documents or respond to requests within reasonable timeframes
• Change of mind: If you simply changed your mind about applying for a firearm licence after work has commenced
• SAPS rejection: If your application was rejected by SAPS for reasons unrelated to the motivation letter (see Section 5 for rewrite commitment)
• Modification: If you modified the motivation letter after delivery and before submission to SAPS
• Delayed submission: If you delayed submitting your application to SAPS beyond a reasonable timeframe

For Section 16 applications, our service includes club membership application assistance, dedicated status application assistance, first year club membership, and motivation letter preparation.

Refund considerations for Section 16:

• If club membership has been processed, the membership fee portion is non-refundable
• If dedicated status application has been submitted, associated costs are non-refundable
• Refund eligibility for the motivation letter portion follows the general policy outlined in Section 2
• Each component of the service is assessed separately for refund eligibility

As outlined in our Terms of Service, we offer a complimentary rewrite commitment as a good-faith measure of quality assurance. This is separate from our refund policy.

Rewrite eligibility:

• SAPS refusal must be specifically and explicitly due to the motivation letter content
• All information you provided must have been accurate and complete
• You must have followed all guidance regarding supporting documentation
• The rewrite is for the same licence type only

The rewrite commitment does not entitle you to a refund. It provides a complimentary revision of the motivation letter to address specific deficiencies identified by SAPS.

To request a refund, please follow these steps:

1. Contact us through our Contact page or via email
2. Provide your full name, contact details, and service reference number
3. Clearly state the reason for your refund request
4. Include any relevant supporting documentation

We will review your request and respond within 5 business days with our decision and, if applicable, the refund amount.

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 7-14 business days from approval
• Banking fees and administrative costs may be deducted from the refund amount
• You will receive confirmation once the refund has been processed

If you disagree with our refund decision, you may request a review by providing additional information or clarification. We will conduct a fair reassessment of your request.

All refund decisions are made at our reasonable discretion based on the circumstances of each case and in accordance with this policy.

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your payment applies to your service.

For refund requests or questions about this policy, please contact us through our Contact page.